Last updated: June 10, 2026
Fellini Coffee respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, interact with our brand, sign up for our loyalty or rewards experiences, receive SMS/text messages, or use services operated by or on behalf of Fellini Coffee, including experiences powered by third-party platforms such as Hang.
1. Information We Collect
We may collect the following types of information:
Contact information: such as your name, email address, phone number, and mailing address.
Loyalty and rewards information: such as your account details, rewards activity, offer redemptions, preferences, and interactions with Fellini Coffee promotions.
Transaction information: such as purchases, order history, payment-related details, location visited, and menu preferences. Payment information may be processed by third-party payment providers.
SMS and communication information: such as your mobile number, opt-in status, messaging preferences, messages sent or received, and opt-out requests.
Website and device information: such as IP address, browser type, device type, pages visited, links clicked, and other analytics or cookie data.
Information you provide voluntarily: such as feedback, survey responses, event inquiries, job inquiries, partnership requests, or messages sent to us.
2. How We Collect Information
We may collect information when you:
Visit our website.
Sign up for loyalty, rewards, offers, or promotions.
Scan a QR code or complete an in-store or online sign-up form.
Provide your phone number or email address.
Make a purchase or interact with our ordering, payment, loyalty, or customer service systems.
Opt in to receive SMS/text messages, emails, or other communications.
Contact us directly.
Interact with Fellini Coffee through third-party platforms or service providers.
3. How We Use Information
We may use your information to:
Provide and improve our website, customer experiences, loyalty programs, and services.
Send rewards, offers, promotions, updates, and event information.
Send transactional or customer service messages.
Operate SMS/text messaging campaigns.
Process purchases, redemptions, reservations, inquiries, or customer requests.
Personalize your experience with Fellini Coffee.
Analyze customer engagement and improve our locations, menu, marketing, and digital experiences.
Prevent fraud, misuse, or security issues.
Comply with legal obligations and enforce our terms.
4. SMS/Text Messaging Privacy
If you opt in to receive SMS/text messages from Fellini Coffee, we will use your mobile phone number to send messages related to Fellini Coffee, including loyalty updates, offers, promotions, event updates, customer service messages, and other brand communications.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact hello@fellinicoffee.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our messaging program, or as required by law.
5. How We Share Information
We may share information with trusted service providers that help us operate our business, website, loyalty programs, SMS/text messaging, email marketing, payment processing, ordering systems, analytics, reservations, customer support, and related services.
These service providers may include platforms such as Hang and other technology, payment, communication, analytics, or operational partners.
We may also share information:
When required by law, regulation, subpoena, court order, or legal process.
To protect the rights, safety, and property of Fellini Coffee, our customers, employees, or others.
In connection with a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets.
We do not sell your personal information for money.
6. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing performance, and personalize content.
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly without cookies.
7. Your Choices
You may opt out of marketing emails by clicking the unsubscribe link in our emails.
You may opt out of SMS/text messages by replying STOP.
You may request help by replying HELP or emailing hello@fellinicoffee.com.
You may contact us to request that we update, correct, or delete certain personal information, subject to legal and operational requirements.
8. Data Retention
We keep personal information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website, loyalty experiences, and marketing programs are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
11. Third-Party Links and Services
Our website and digital experiences may link to or integrate with third-party websites, apps, or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.
13. Contact Us
For questions about this Privacy Policy, contact us at:
Fellini Coffee
Email: hello@fellinicoffee.com
Website: https://www.fellinicoffee.com